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Refund and Returns Policy

Here is the rewritten version of your exchange policy, focusing on clarity, a human-friendly tone, and improved organization:

🤝 Pari’s Collections Exchange Policy

At Pari’s Collections, your satisfaction is important to us. We understand that sometimes things don’t work out perfectly. Please review our policy carefully before making a purchase.

Key Policy Points

  • Exchange Only: We offer exchanges only; we do not accept returns for refunds (except in specific cases of damaged goods, as detailed below).
  • Time Limit: All exchange requests must be raised within 2 days of receiving your order.
  • Unboxing Video Mandatory: To process any claim for a damaged or defective item, you must provide a continuous, uncut video recording of yourself opening the parcel. No unboxing video, no exchange/claim will be accepted.

Conditions for Exchange

You are eligible for an exchange only if the product you received is:

  • Damaged, Defective, or Broken.

How to Request an Exchange

  1. Contact Us: Send an email to info.paricollections@gmail.com or a WhatsApp message to +91 9730667853 within 2 days of delivery. Include your Order Number and the detailed reason for the exchange.
  2. Customer Shipping: You are responsible for shipping the item back to us. We strongly recommend using India Speed Post for reliable and traceable return shipping.
  3. Provide Tracking: Once shipped, you must send the courier’s tracking ID and your Order Number to our WhatsApp number (+91 9730667853) within 2 working days of the exchange approval.
  4. Exchange Fee: A non-refundable Exchange Fee of â‚ą100 applies to all exchange requests.

Important Exchange Notes

  • No Exceptions: Requests submitted after the 2-day deadline will not be processed.
  • Non-Exchangeable Items: Stitched or customized products are not eligible for exchange under any circumstances.
  • Packaging: Please ensure the product is returned in its original packaging and includes the original Order Slip/Invoice and product tags for proper identification.
  • Multiple Items: If your order contains multiple items, only one item will be accepted for return and subsequent refund (applicable only for damaged/defective items).

Shipping Charges & Refunds (for Approved Cases)

  • Customer-Arranged Shipping: You must bear the cost of sending the parcel back to us. We will only refund the product cost; the initial (forward) and return (reverse) shipping charges are non-refundable.
  • Pari’s Collections Reverse Pickup (Optional): If you opt for us to arrange the reverse pickup, a fee of â‚ą150 to â‚ą250 will be charged, depending on the weight and shipment amount.
  • Prepaid Order Deduction: For prepaid orders where a refund is initiated, a deduction of up to â‚ą150 will be made from the refund amount to cover the initial forward shipping charges (this amount varies by weight and shipment).

Refund Process (Applicable only for Damaged/Defective Goods where an Exchange is not possible)

  1. Once we receive and inspect the returned product, the refund will be processed within 7 working days.
  2. Refunds are issued via UPI or NEFT directly to your bank account.
  3. To facilitate the refund, you must include your Bank Account Number, IFSC Code, and the Order Slip inside the return parcel.

Thank you for supporting Pari’s Collections! We appreciate your business.